Office Policies & Mission

Office PoliciesWe are open to serve you, answer questions or schedule an appointment during the following hours:

Monday and Wednesday 8:00am - 5:00pm

Tuesday and Thursday 1:00pm - 5:00pm

Friday 8:00am - 12:00pm

Our Mission

At Short Pump Orthodontics, we strive to provide top quality orthodontic care in a friendly, relaxed environment.


Your scheduled appointment time has been reserved specifically for you. We request a 48-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.