Office Policies & Mission

Contact Us

We believe that excellent care begins with open communication. If you need more information, have any questions, or want to schedule an appointment, please contact us!

Our Mission

At Short Pump Orthodontics, we strive to provide top quality orthodontic care in a friendly, relaxed environment.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8 a.m. – 5 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 48-hour notice if you need to cancel or reschedule your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.